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Repairs

Q: How do I have my writing instrument repaired?

Please send us an email at SAS.US@newellco.com with a digital picture of your pen so we can determine the model. We will confirm the next steps with you based on the age of the writing instrument. If the repair is covered by the warranty and we cannot repair or replace the writing instrument with exactly the same product, we may contact you before carrying out the replacement of the pen for free. We may offer you: Another colour, same pen Same colour, nearest current model Nearest colour, nearest model If the repair is not covered by the warranty and we cannot repair or replace your writing instrument, we will return it to you unrepaired and offer you a Special Discount of 50% on a currently available pen of your choice. The offer will be valid for 2 months.

How do I have my writing instrument repaired?

Please send us an email at [email protected] with a digital picture of your pen so we can determine the model.

We will confirm the next steps with you based on the age of the writing instrument.
If the repair is covered by the warranty and we cannot repair or replace the writing instrument with exactly the same product, we may contact you before carrying out the replacement of the pen for free. We may offer you:

Another colour, same pen

Same colour, nearest current model

Nearest colour, nearest model

If the repair is not covered by the warranty and we cannot repair or replace your writing instrument, we will return it to you unrepaired and offer you a Special Discount of 50% on a currently available pen of your choice. The offer will be valid for 2 months.

Where do I send my writing instrument for repair?

For all repairs, we ask that you call +44 20 3027 6892 or email us by clicking here to start a repair request.