If your pen was purchased with a lifetime warranty, the lifetime warranty will be honoured according to the warranty card against defects in materials and workmanship. In 2007, we introduced a limited warranty period of 2 years, with the option of a free 2-year extension. All repairs covered under the warranty require proof of purchase (e.g., receipt or invoice).
By retaining your printed sales receipt, you will be eligible for repair for your writing instrument for the timeframe and conditions outlined within the warranty document provided at the time of purchase.
If the repair does not fall under the warranty, we will send you a quote for approval once we have inspected the damage. If you do not accept our quote, we will not charge you any shipping or handling fees to return the writing instrument to you. Please see the Repairs FAQ section below for additional information.
The warranty covers defects in materials and workmanship. It does not cover damage due to misuse or abuse, missing parts, or normal wear and tear. Furthermore, the use of accessories that are not Parker-branded, such as refills, cartridges and bottled ink, will void the warranty.
Loss of your writing instrument is not covered under the warranty
Damage incurred outside of the manufacturing process is not covered under the warranty.